This page is for ADKEEL customers and anyone who has granted access through Meta’s systems.
There are 2 ways — use either one, or both.
Method 1 — Tell us directly (the most complete)
Email support@adkeel.com with the subject “Delete my data” from your registered email address (or message us on
LINE: @333fvejf).
On receiving your request, we will:
- Withdraw our access to your Facebook Page, Instagram account and any ad account, and delete the stored (encrypted)
access grant from our system. - Delete your account details, your business file, and the photos, videos and voice recordings you uploaded —
including those of people on your team. - Delete the words, pictures and videos made for you, and our records of the posts published through us.
- Confirm completion by email within 30 days — including copies in backups.
Records the law requires us to keep (bills, payments and tax documents) are kept only as long as the law requires.
About posts already published: posts we published to your Facebook Page or Instagram account, with your approval,
belong to your accounts. Deleting your ADKEEL data removes our records of them — it does not remove the posts
themselves. Delete those on Facebook or Instagram if you want them gone.
Method 2 — Withdraw access on Meta’s side yourself (cuts access immediately)
- Go to Facebook → Settings & privacy → Settings → Business integrations → select “KEEL Gateway” → Remove.
- Or, if connected through Business Manager: Business settings → Partners → remove the partner.
Withdrawing on Meta’s side cuts access to your accounts immediately, but records already stored in our system remain —
to have those deleted too, use Method 1.
Questions
Email: support@adkeel.com · LINE: @333fvejf · See how data is handled in the Privacy Policy