How to delete your data (Data Deletion)
Last updated 20 July 2026
This page is for ADKEEL customers and anyone who has granted ad-account access through Meta’s systems.
There are 2 ways — use either one, or both.
Method 1 — Tell us directly (the most complete)
Email leng@adkeel.com with the subject “Delete my data” from your registered email address (or message us on LINE: @333fvejf).
On receiving your request, we will:
- Withdraw access to your ad account and delete the stored (encrypted) access grant from our system.
- Delete your agent data, decision records, and customer account details.
- Confirm completion by email within 30 days — including copies in backups.
Records the law requires us to keep (e.g. payment evidence for accounting and tax) are kept only as long as the law requires.
Method 2 — Withdraw access on Meta’s side yourself (cuts access immediately)
- Go to Facebook → Settings & privacy → Settings → Business integrations → select “KEEL Gateway” → Remove.
- Or, if connected through Business Manager: Business settings → Partners → remove the partner.
Withdrawing on Meta’s side cuts access to your account immediately, but records already stored in our system remain — to have those deleted too, use Method 1.
Questions
Email: leng@adkeel.com · LINE: @333fvejf · See how data is handled in the Privacy Policy